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Delivery & Returns

DELIVERY 

Orders above $200 are sent freight free.  Otherwise shipping is $14.  We are happy to ship overseas — please contact us for a quote for postage prior to your order.

Orders are traceable and sent with Australia Post in a satchel that shows the sender as being Wilmoralah (no DILDOS R US to be found).  There is nothing on the packaging to suggest the reason you're taking the next week off is you've finally got your hands on the best sex toy around. 

Please leave specific delivery instructions if you'd like your order to be left somewhere safe.  We won't take responsibility for your German Shepherd using your new vibrator as a chew toy if you ask for it to be left around the back.  Same applies to theft.

We want to get your order into your hands as soon as possible.  We aim for same day despatch but it depends on what time your order is received and when our courier collects.  If your order isn't despatched on the day you placed it it will definitely go the next business day.  You will receive an email to advise this.

 

RETURNS POLICY

Your satisfaction is important to us. If your product comes to a screaming halt before you do we want to know about it. Warranty periods differ between products (up to five years on some). Over the years we’ve found most problems are related to batteries. If you’re sure it’s not your batteries letting you down call us on 1300 674 276 or email sales@pleasurebox.com.au for a return authorisation number and we will make sure you’re buzzing again ASAP.

We are happy to refund or exchange change of mind purchases but only if the product is still unopened and the box hasn’t been tampered with in any way. Shipping costs are non-refundable.